FREQUENTLY ASKED QUESTIONS
HOW CAN I PAY?
YOU CAN PAY BY CASH, CHEQUES WITH CARD, DEBIT CARDS AND MOST CREDIT
CARDS.
DO YOU CHARGE A CALL OUT FEE?
NO, WE ONLY CHARGE YOU THE PRE- AGREED HOURLY LABOUR RATE.
DO I RECEIVE A GUARANTEE?
YOU WILL RECEIVE A FULL ONE-YEAR GUARANTEE ON ALL JOBS THAT REQUIRE
NEW LOCKS OR REPLACEMENT PARTS.
HOW SOON WILL YOU ARRIVE?
OUR NORMAL RESPONSE TIME IS WITHIN 30-60 MINUTES; IF FOR ANY REASON
WE CANNOT REACH YOU WITHIN THE HOUR WE WILL TELL YOU BEFORE YOU BOOK
A LOCKSMITH.
I NEED A LOCKSMITH BUT IT’S NOT AN EMERGENCY?
YOU CAN MAKE AN APPOINTMENT FOR A LOCKSMITH TO CALL AT A SET TIME OF
DAY, EVEN AT THE WEEKENDS.
I AM AN OAP DO I RECEIVE A DISCOUNT?
YES YOU WILL RECEIVE A 10% DISCOUNT ON ANY WORK COMPLETED ON YOUR
PROPERTY.
DO YOU COVER SHOPS / OFFICES / COMMERCIAL SITES?
YES, OUR LOCKSMITHS ARE FULLY QUALIFIED WITH COMMERCIAL TYPE LOCKS
AND FAULTS.
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